Frequently Asked Questions

Everything you need to know about our handcrafted jewelry and apparel.

How should I care for my handcrafted jewelry?

To maintain the beauty of your Chan Luu pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in the provided pouch to prevent tarnishing and keep it away from direct sunlight.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom orders and final sale items are not eligible for return.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected carrier.

Are your products ethically made?

Sustainability and fair labor are core to our brand. We partner with skilled artisans globally, ensuring fair wages and safe working environments while preserving traditional craftsmanship.

Can I get my wrap bracelet repaired?

We offer repair services for jewelry purchased through our official website. Please contact our customer care team with a photo of the item to receive a repair quote and instructions.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.